FAQ - footplx

Here’s a list of suggested FAQs for a footwear selling website:

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General FAQs( Frequently Asked Question)

1. What types of footwear do you sell?
We offer a wide range of footwear including casual shoes, formal shoes, sneakers, sandals, Slippers,boots, and more for men, women, and kids.

2. Are your products genuine?
Yes, all our products are 100% authentic and sourced from trusted brands and suppliers.

3. Do I need to create an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders and save your preferences.

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Shipping & Delivery

4. What are your shipping charges?
Shipping is free on orders above [Rs 399]. For orders below that, a nominal fee applies.

5. How long will delivery take?
Delivery typically takes 3–7 business days depending on your location.

6. Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number via email or SMS & also have track order tab in your order detail on my account section

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Returns & Exchanges

7. What is your return policy?
You can return your unused shoes within 7–14 days of delivery for a full refund or exchange.

8. How do I return or exchange a product?
Visit our Returns page, fill out the request form, and follow the instructions provided.

9. Are returns free?
Yes, we offer free returns on most items. Check our return policy for more details.

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Size & Fit

10. How do I know which size to order?
Refer to our size guide available on each product page. If you’re in between sizes, we recommend sizing up.

11. Do you offer wide/narrow fit options?
Yes, selected styles are available in wide and narrow fits. Use filters to find them easily.

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Payments & Offers

12. What payment methods do you accept?
We accept credit/debit cards, net banking, UPI, digital wallets, and cash on delivery (COD).For international order we have paypal

13. Are there any ongoing discounts or offers?
Check our homepage or Offers section for current promotions and discount codes.

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